Refund policy
Refund Policy
Last updated: July 2026
Great Valley Ice Hockey may offer online store products, spirit wear, fundraising items, sponsorship opportunities, registration links, and other payment-related resources through this website or through approved third-party platforms.
Refunds, returns, exchanges, cancellations, and order changes may vary depending on the type of purchase, product, vendor, registration platform, fundraising activity, or club-approved policy.
Merchandise and Spirit Wear
For merchandise, spirit wear, decals, and team gear, refund or exchange eligibility may depend on the item and how it is fulfilled.
Some products may be custom, made-to-order, printed on demand, personalized, or fulfilled by a third-party vendor. These items may not be eligible for cancellation, return, refund, or exchange once production has started or the order has been placed.
If merchandise is purchased through a third-party vendor, that vendor’s return, refund, shipping, and exchange policies may apply.
Fundraising Items
Fundraising products or campaign-related purchases may have limited refund availability. Because fundraising items may be tied to club support, campaign timing, vendor rules, or made-to-order fulfillment, refunds and exchanges may not always be available.
Sponsorship Payments
Sponsorship payments, donations, or community support contributions may be subject to board review and approval. Refund eligibility for sponsorship-related payments may depend on the nature of the sponsorship, whether promotion or placement has already begun, and any agreement made with the sponsor.
Registration-Related Payments
Registration-related payments may be handled through TeamSnap or another approved club platform. Refund eligibility for registration payments may depend on program rules, season timing, roster placement, league requirements, payment processing rules, and board-approved policies.
Families should review registration details carefully before submitting payment.
Order Issues
If there is an issue with an order, such as a damaged item, incorrect item, missing item, sizing issue, fulfillment problem, or payment concern, please contact the club or the appropriate vendor as soon as possible.
When submitting a question, include:
• Name used for the order or registration
• Email address used for the order or registration
• Order number, if available
• Product or program involved
• A clear description of the issue
• Photos, if the item is damaged or incorrect
Contact
Questions about refunds, exchanges, registration payments, merchandise issues, fundraising purchases, sponsorship payments, or order concerns should be submitted through the Contact page:
/pages/contact